Terms & Conditions

General

By registering and accepting imperfumes.com Terms and Conditions, you confirm that you are at least 16 years of age and that all information and details provided are your correct, current and complete details. You agree that you will not use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party. If we suspect fraudulent account activity or behaviour, we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.

If you wish to contact us, please message us from the contact centre when logged into your account or call us at +971 557916160 . Our core Customer Services Team are available Monday to Saturday, 9 am to 6 pm UAE Local Time; Whilst every effort is made to deal with all enquiries within 24 hours during the working week, we operate an email system, so all emails will be dealt with in the order received.

Any complaints should be made by messaging us from the contact centre. Where possible, we try to acknowledge complaints immediately, but all complaints will be acknowledged within 6 working days. The customer will be informed of all progress.

Company Information

IMPERFUMES GIFT WRAPPING SERVICES operates this website. We are registered in the United Arab Emirates.

Offers and Promotions

Occasionally, we may offer promotional Voucher Codes for discounts, prize draws or free gifts. Please be aware that certain Vouchers may be applied automatically during checkout according to the basket criteria you have fulfilled. Voucher Codes remain valid for the duration stated in our promotional materials, at the sole discretion of imperfumes.com and may be discontinued at any time without prior notice. Customers may only redeem one Voucher Code or a single promotional gift per order. All Voucher codes can only be used once per customer.
Promotional Voucher Codes will not be redeemable against promoted products unless otherwise stated.

Free Gifts

Free gifts are only available during specific promotional periods while stocks last. It cannot be redeemed for a cash alternative; no free gift is exchangeable or refundable. Unless stated, customers cannot choose the free gift they will receive. All free gifts are subject to availability and are non-transferable. Free gift will be dispatched with the relevant items from your qualifying order. You accept the above terms and conditions by taking advantage of this offer.

Orders, Payment and Delivery

For full delivery details, please visit our delivery page.

Due to courier limitations, some items classed as dangerous goods can only be shipped within the United Arab Emirates; and your tracking information will be emailed as usual.

For our full Returns Policy, please visit our returns policy page.

IMperfumes.com only sells 100% genuine products. We do not sell any fakes or copies.

Images are only for illustration purposes and may differ from the product received. This may be simply due to new packaging; however, colours on some items, in particular (but not limited to), cosmetic items, may vary due to limitations within the photographic process and screen variations.

All stock and prices are subject to availability. Items added to the basket may change as you checkout, so please recheck your order before submitting payment.
Please note that some manufacturers are actively trying to cut down on plastic products and are no longer using cellophane wrapping or plastic wrapping on goods. This is to make goods more environmentally friendly; therefore, not all our goods will arrive cellophane-wrapped.

All prices listed in AED(د.إ) include VAT. Payments can also be made in AED, EUR, KSA, BHD , QAR , OMR , KWD , Pound ,INR and USD (United States Dollars).

The price of a product shall be as stated on the website at the time you place your order except in the case of obvious error. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price. In this event, we will either contact you to confirm your order at the correct price or cancel your order and ensure all funds are returned.

We accept payment by Credit/Debit cards and Google Pay. IMperfumes.com will not be liable for charges or payment processing fees associated with your chosen payment method, should they apply.

We also accept orders by telephone / WhatsApp via our customer service team. 

At busy times orders may take 2-3 days to be dispatched. Most orders are received within 2-3 business days after dispatch. As we cannot guarantee the speed of the postal service, please allow up to: 8 business days for Tracked delivery, 2 business days for United Arab Emirates and 10 business days for the Rest of The World.

Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details or full address details.

IMperfumes.com reserves the right to request payment by an alternative method or cancel orders if this information cannot be supplied.

In some circumstances, initial postage prices quoted during the order may not be sufficient to cover actual postage costs. Should this be the case,  IMperfume.com reserves the right to request payment of the price difference in the postage costs before fulfilling and dispatching the order.

IMperfumes.com reserves the right to cancel or refuse orders at any time, restrict quantities of certain items, or deliver certain orders to the Billing Address only at the discretion of our management.

IMperfumes.com reserves the right to withdraw, restrict the use of promotional codes, and restrict the use of promotional codes in conjunction with one another.

Once an order has been placed, IMperfumes.com cannot guarantee that changes to an order can be made before the order is dispatched.

If IMperfumes.com cannot fulfil part or all of your order due to stock becoming unavailable, we will refund your payment for items we cannot supply. IMperfumes.com will not be obliged to offer additional compensation for the disappointment.

Due to restrictions on shipping certain products to destinations off the mainland United Arab Emirates, additional postage costs may be incurred due to the number of products that can be sent per order. Should this be the case, IMperfumes.com will contact you to advise before the order is dispatched.
Refunds will be processed via the original payment method.

IMperfumes.com reserves the right to leave any gift cards containing offensive or inappropriate language blank.

Rights of Cancellation

If you realise you have made a mistake when ordering, there is a 60-minute window where you can stop your order.

You are entitled to cancel your order up to 3 days after the day you receive your order.

Once our fulfilment warehouse begins processing your order, we cannot stop it. However, you can return your unopened order using our original packaging for a full refund. We offer a Freepost returns service on our website for all orders returned within our UAE delivery areas.

Upon receipt of your returned unopened order, we will automatically refund the original payment method used to place the order for you.

Faulty, Damaged, Unsatisfactory Quality or Incorrect Item Received

We strive to ensure that your product(s) arrive in perfect condition. However, there may be occasions when errors occur or items are damaged during shipping. Upon delivery, please inspect your product(s) and notify us immediately of any issues. Prompt notification helps us resolve any problems more efficiently. Ensure you do not dispose of broken items, as we will require photographic evidence to support any claims for damages.

If you receive products that are poor incorrect, faulty, or damaged, the following applies:

• Within 3 days of receiving the goods, you can opt for a full refund, including any postage paid or a replacement, subject to availability.
• After 3 days If the replacement isn’t available (e.g., due to it being out of stock), you will receive a full refund, including postage.
• Beyond 3 days, you are responsible for demonstrating that the goods were faulty at delivery. We will assess the situation and, based on the specifics, offer a replacement, a partial, or a full refund.

Your consumer rights cover you for faulty products not as described or damaged on arrival.

To report issues, please contact us through Whatsapp or call us during office hours at +971 557916160.

For information on your statutory rights, visit the UAE Government’s website at www.consumerrights.ae.

Security

IMperfume.com website is secured by a secure sockets layer (SSL), ensuring all user information is encrypted before being sent across the internet. All card payments are processed using Adyen’s secure electronic payment solutions. Following GDPR, we may pass your personal data to third parties who are authorised data processors or service providers (i.e. Stripe). Data processors or service providers will not share your personal information with any other organisation without our approval. They will also hold the data securely and retain it for the period we instruct.

VAT and Sales Taxes

Don’t worry; sales taxes and import VAT on orders dispatched to the United Arab Emirates are all pre-paid by us via the postal service. You can shop confidently at IMperfume.com, knowing that the price you see is the price you pay.
Please note: We have no control over taxes and fees on orders sent outside the United Arab Emirates. Please contact your local customs office for details of any possible charges before placing your order.

CONTACT INFORMATION